Amber Student WFH & WFO Hiring: Customer Support Intern | Apply Now

Welcome back to Quick job placement! If you are looking to kickstart your career or gain valuable experience in the customer service domain, we have an exciting new opportunity for you. Amber Student is currently hiring for Customer Support Interns.
Whether you are a fresh graduate looking for your first break or someone with experience wanting a new challenge, this role offers both Work From Home (Night Shift) and Work From Office (Day Shift) options.
Here are the complete details about the role, eligibility, and how you can prepare to apply.

📋 Job Overview
  • Role Customer Support Intern
  • ExperienceFreshers & Experienced both are eligible
  • QualificationAny Graduation (Any Stream)
  • Location OptionsWork From Home (Night Shift) / Work From Office – Pune (Day Shift)
  • Shift TypeRotational Shifts

💻 What You Will Do

As a Customer Support Intern, you will be the frontline of communication. Your day-to-day responsibilities will include:
Handling Queries: Answering consumer questions promptly and professionally via chat, phone calls, and emails.
Managing Volume: Handling a large number of client interactions while strictly upholding quality standards.
Providing Solutions: Recognizing client concerns quickly and offering precise, accurate solutions.
Product Expertise: Building and maintaining solid product and process knowledge across all support channels.
Collaboration: Working closely with internal teams to resolve complex issues and close tickets efficiently.
Meeting Targets: Upholding Service-Level Agreements (SLAs) and turnaround times.
Documentation: Accurately recording all customer interactions and maintaining excellent customer satisfaction ratings.

🎓 Eligibility & Skills Required

To be successful in this role, you must meet the following basic qualifications:
Communication: Outstanding written and vocal English communication abilities with a decent accent.
Education: Bachelor’s degree (or equivalent years of work experience).
Technical Skills: Sound knowledge of Microsoft Office and Google applications. Comfortable with email, chat, and phone assistance.
Research Abilities: Ability to conduct large volumes of research, particularly using Google.

Soft Skills:

  • Strong attention to detail.
  • Excellent problem-solving and customer-first mentality.
  • Capacity for efficient time management and multitasking.
  • Ability to maintain composure, patience, and professionalism when interacting with clients.
  • Ability to meet deadlines and work well under pressure.

🕒 Shift Timings

Amber Student offers flexible shift arrangements depending on the location. You must be comfortable performing rotational shifts:
Day Shifts (Work From Office – Pune):
10:00 AM – 9:00 PM
12:00 PM – 7:00 PM
Night Shift (Work From Home):
5:00 PM – 2:00 AM

🚀 How to Apply
Students and recent graduates actively seeking experience working with customers are highly encouraged to apply. Polish your resume, ensure your communication skills are top-notch, and get ready to join a fast-paced support team!

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